Přidáno 2 days ago
Technical Support Engineer Software
LokalitaKarlovarský kraj
PoziceSpecialist
Datum2025-01-07
OborEngineering and Technical
Technical Support Engineer Software
Join the global leader in parcel distribution and never look back! This is the future of logistics!
JOIN THE MOVEMENT!
In partnership with the world’s second-largest fashion brand, we are building Europe’s largest and most advanced automated Distribution Center—a landmark project setting new standards in innovation and efficiency. Fortna is a leader in warehouse optimization, design, and automation services. Utilizing state-of-the-art technologies such as automation, software, and robotics, Fortna delivers efficient and groundbreaking supply chain solutions. Known for their innovative approach, Fortna has established a strong industry presence by consistently providing top-notch warehouse optimization and material handling systems.
FORTNA´s TEAM thrive on collaboration and shared goals, grounded in safety, integrity, inclusivity, and transparency. We believe in creating a workplace that's more than just a job – it's a movement. "Join the Movement" embodies our dedication to a culture that values teamwork, celebrates diversity, and empowers each individual to make a meaningful impact. Together, we transform challenges into opportunities. Our Team. Our Passion. Our Approach.
For a deeper dive and more exciting details, be sure to visit the website! https://www.fortna.com/
Technical Support Engineer Software
The Technical Support Engineer Software is responsible for providing optimal MHE support and high-quality on-site technical assistance. Key responsibilities include monitoring the WES software, guiding advanced users, and addressing incidents from the control room. The engineer identifies and corrects software exceptions, manages first-line incident response, and develops solutions during shifts. They collaborate with control room teams to streamline communication, evaluate network performance, and implement changes to WES menus and configurations. Additionally, the engineer handles system and software issues, maintains records, generates reports, and contributes to minor software changes. They ensure reliable network connectivity, monitor and analyze machine networks, troubleshoot problems, and implement security protocols.
Key Responsibilities:
- Respond to and diagnose first-line WES incidents.
- Understand system functionality to identify and resolve issues.
- Maintain logs and create reports to identify root causes.
- Collaborate with control room operations to minimize downtime.
- Monitor and troubleshoot machine networks and evaluate performance.
- Implement and monitor security protocols and network enhancements.
- Ensure reliable connectivity and manage backup server setups.
Candidate Requirements:
- Bachelor's degree in Engineering (preferably Software).
- 2+ years of experience in similar roles.
- Fully trained on WES technical stack, including H&M WMS, SCADA, LLC, and WES operations.
- Proficient in SQL and Oracle.
- Strong computer skills and technical understanding of software.
- Fluent in Czech, proficient in English.
- Service-oriented mindset.
- Team player.
- Good understanding of MHE and Client‘s (logistics) operations.
- Strong analytical and problem-solving skills.
- Stress-resistant and able to work in time-critical environments.
- Experience in knowledge transfer and sharing.
- Good communication skills.
"Join FORTNA and be part of a team that values collaboration, innovation, and individual growth. Make a difference with us!"
Nedávno navštívené pozice
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